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Terms & Conditions

b-Easy Terms of Use

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records as amended by the Information Technology Act, 2000. This is generated by a computer system and does not require any physical or digital signatures.

The domain name www.b-easy.com (hereinafter referred to as “Platform”) is owned by b-Easy Solutions India Private Limited, which is a company, incorporated under the Companies Act, 1956 with its registered office at 24-25, 2nd Floor, 2nd Main, 7th Cross, Indiranagar Stage 1, Bangalore – 560038, India (hereinafter referred to as “b-Easy”).

Please read these Terms of Use carefully before accessing the Platform. The use of this Platform will be governed by these Terms and Conditions. Any usage or transaction on the Platform is subject to the policies that are applicable to the Platform in such a transaction. By using this Platform, the User shall be deemed to be contracting with b-Easy Solutions India Private Limited and these terms and conditions constitute the User’s binding obligations with b-Easy.

In this Terms of Use document, the words “User” or “You’” shall refer to any natural or legal person who surfs through the Platform or makes purchases on it. The words “We”, “Our” and “Us” shall refer to b-Easy.

Any User of the Platform shall be subject to the rules, guidelines, policies, terms, and conditions applicable of this document. We reserve the sole discretion to modify/change these Terms of Use or any of its provisions at any point of time without any prior notice. It is the duty of the User of the Platform to review these terms periodically. Please use the Platform only if You agree to all the terms and conditions mentioned here and changes made from time to time.

You shall be responsible to maintain the confidentiality of Your display name and password. You shall be fully responsible for any activity that is done using Your User name and password on the Platform. It is Your responsibility to maintain secrecy of Your User name and password and to protect Your system from any unauthorized access. You are also responsible to give accurate and correct information related to Your account on the Platform. If b-Easy finds that any of the information provided is untrue or false, b-Easy reserves the sole discretion to block/terminate Your account indefinitely and refuse to provide You access to the Platform.

We believe that the protection of our customer’s privacy is of utmost importance. We store and process any sensitive data about You on protected systems that are protected by physical/technological security measures and procedures as per the laws in place for the same. If You have an objection in the way we use/transfer Your data, please do not use our website.
We may share personal and other relevant information about You with our other corporate entities/affiliates/third parties. This might be necessary to provide You access to our features and services, to comply with our legal obligations, to enforce the terms of the agreement, to facilitate our marketing and advertising activities, to prevent any fraudulent or illegal activities and for any other purpose deemed necessary. As a result of this, other parties may solicit You for business unless You explicitly opt out of the same.
We might also disclose Your personal and other relevant information if required to do so by law or court order. This information might be disclosed to any law enforcement offices, third parties or others in good faith assuming it is necessary to do so for fulfillment of the terms of use, professional or personal safety of any person, enforcing any third party rights or any other purpose deemed necessary.
In case of being taken over or merged with another entity, Your information will be transferred to that entity which will then have to follow the terms of the privacy policy related to Your information as mentioned above. In case of any change in the same, they will have to communicate it to You prior to implementing the change.

We provide You an online Platform where You have Your separate account, which can be accessed on registration. We reserve the right to cancel Your account and prevent any further use of the online Platform by You in case of any unforeseen circumstances.
You can use this Platform to buy products and get details about them.
Through this PlatformYou will also get a lot of communication that might or might not be useful to You. We also provide You a lot of extra features, which You can use at anytime but for which at any point of time we are not to be held liable.

There are 3 categories of products available on this Platform:

  1. Products marked as b-Sure: For these products the Company assures warehousing, logistics, delivery, quantity and quality through definite contracts with manufacturers and logistics providers.
  2. General category of products: For these we are just a facilitator and we do not handle the warehousing and logistics, which is handled either directly by the seller or an outsourced agency. Thus any damages or costs for the same are to be borne by them. We have carried out preliminary due diligence but You are required to carry out Your own checks before You buy or enter any contract for these products.
  3. Surplus and Exchange products: This is a facility for our Users and some service providers to offer surplus and products and services of regular use. We do not charge for these services and or offer guarantees or warrantees of quality or performance of any nature.

We will try our best to give You an uninterrupted and seamless access to our Platform. However due to the nature of Internet we cannot guarantee this. Also the Platform might be dysfunctional at any time for implementing changes, new additions, repairs or for any other reasons without Your prior notice or approval.

B-EASY Solutions India Pvt. Ltd grants You a limited license to access and make use of the website for personal purposes. You cannot download or modify it or any portion of it without the express written content from B-EASY Solutions India Pvt. Ltd and/or any of it’s affiliates as may be applicable. You are restricted from resale or commercial use of the website or any of it’s contents, any descriptions, details, prices or other information for the benefit of another seller, or for any use of data mining, robots, or similar data gathering and extraction tools. The Platform or any portion of it cannot be reproduced, duplicated, copied, sold, revised, altered, distributed or exploited in any other manner for any commercial use without express written consent of B-EASY Solutions India Pvt. Ltd or it’s affiliates as may be applicable.

You may not frame or use any such techniques to enclose any trademark, logo, or other information of the Platform and its affiliates or use any meta tags or any other hidden text utilizing our name or our affiliates names without the express written content from us or our affiliates as may be applicable. Any such use that is not authorized will lead to termination of the permission/license given to You by B-EASY Solutions India Pvt. Ltd or any of its affiliates as may be applicable.

You are allowed to represent the Platform to others without misleading them or communicating anything false, derogatory or offensive. You can create hyperlinks to our Platform as long as it is with our express written consent.

You must not use the Platform in any way that harms or is likely to harm or interrupt with the Platform or access to it, or cause any damage to it, or cause any inconvenience to others. You are responsible for Your conduct and for the communication that comes from Your device to our Platform. You must not use the Platform for any of the following:

  • Any unlawful purpose, intentional or unintentional
  • For any fraudulent purpose
  • To cause any harm or inconvenience to others
  • To send, use or reuse any material that does not belong to You; or is illegal, offensive, defamatory, libelous, obscene, abusive, deceptive, harassing, pornographic, pedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any spam.

We cannot be held responsible for the content of the exchange Platform, tenders or the resources page. Free interaction and posting is allowed in these pages and we cannot approve each and every one of them. If You have any objection to any of the content, You can notify us and after due diligence, it will be removed. However we cannot be held liable for it as long as we have not posted it.

Any unjust use of information provided by the Platform or available on the Platform either publicly or personally, cannot be validated at any stage and any modification or reuse of the same is not permitted without the prior written consent of b-Easy. Any such use of information which might or might not be confidential but the use of which is for an illegal purpose, for harming someone, for initiating speculations or any other purpose deemed not just will lead to termination of the use agreement and the Platform holds the sole right to do so without any prior permission or approval of the party concerned.

b-Easy respects the intellectual property rights of all it’s Users and if any of them feel that there has been an infringement of their right, they can lodge a complaint on phone or mail and we shall look into it and address it at the earliest.

All the listings, prices, products, laYout, design features, concepts and ideas of the Platform are intellectual property of b-Easy and if any third party tries to infringe the same, it will lead to termination of the agreement with them and b-Easy will hold the right to sue them for any damages or losses and the party will be held liable for the same.

In case of breach of any of the terms mentioned in this document by the User, b-Easy shall have the following rights -

  • To terminate the User agreement without reasons or notice
  • To block, suspend, delete or restrict access to the User on the Platform
  • To refuse any future services to the User
  • To delete any information that was posted on the Platform by the User
  • To initiate all or any legal proceedings against a User for breach, civil and criminal, including proceedings for indemnity, losses, damages and injunctions as appropriate.

By using the b-Easy Platform, You acknowledge that You are accessing the services on the Platform and transacting at Your own risk and are using the best of Your judgment before entering into any transactions on or through the Platform. b-Easy shall not be liable or responsible for any actions or inactions of manufacturers nor any breach of conditions, representations or warranties by the manufacturers of the products sold on the Platform. We hereby disclaim any and all responsibility and liability in this regard. We shall not mediate to resolve any dispute or disagreement between You and the manufacturers of the products.

The User agrees that the User shall indemnify b-Easy, its group companies, subsidiaries, associates, employees, licensees and partners from all or any losses, damages, suits, claims, charges, proceedings, actions, demands and costs of any nature whatsoever incurred by such Person on account of any act or omission of the User.

Force Majeure means any event that is beyond Our control, which prevents Us from complying with any of Our obligations, including but not limited to-

  • Act of God (such as, but not limited to, fires, explosions, earthquakes, drought, tidal waves and floods).
  • Festival Season
  • Riot, commotion, strikes, go slows, lock outs or disorder.
  • War, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilization, requisition, or embargo.
  • Rebellion, revolution, insurrection, or military or usurped power, or civil war.
  • Contamination by radio-activity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radio-active toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly.
  • Acts or threats of terrorism.

In case the performance of the obligations of b-Easy or any of its group companies is affected by ‘Force Majeure’, such obligations shall stand extended for the term of the ‘Force Majeure’. In case the obligations of b-Easy are not fulfilled due to ‘Force Majeure’ for a period exceeding 180 days from the date of act of ‘Force Majeure’, then both b-Easy and the User shall be entitled to terminate this Agreement.

Whenever the User visits our Platform or sends us an email, the User is communicating with us electronically. The User shall be required to provide his/her mobile number and account password to place an order on the Platform. By using the Platform, the User is giving us permission to communicate with him/her by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. The User is giving us his/her consent to receive communications including SMS, e-mail or phone calls from us with respect to his/her order and in respect to any offers that many be beneficial to the user.

b-Easy shall not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both the User and b-Easy when the User commenced using the Platform.

In any case, a failure to exercise any right under this agreement, shall not constitute a waiver of such rights or any other rights.

The Terms of this Agreement shall be governed in accordance with the laws of India. All disputes shall be deemed to have arisen in Bangalore, India and the same shall be resolved in the appropriate courts of law in Bangalore, India.

We try to ensure that You get products whose quality meet or exceed industry standards. All products that are sold on the Platform are subject to the warranties that are provided with them by the manufacturer. Under any circumstance, b-Easy shall not be held liable for any claims arising directly or indirectly due to the warranty that is provided by the manufacturer of the product. Such disputes shall be settled between the manufacturer and the customer. In any case, b-Easy shall not be liable for any damages arising due to breach in warranty provided by the manufacturer.

The User is allowed several options through which he/she can make payment to b-Easy for the products ordered on the Platform -

- Full Payment when Booking:
This will fix the price of the product and You are assured delivery at the price. You will be billed at lower price if prices have reduced at the time of delivery. There will be no increase in prices for You even if prices have gone up.

- 10% payment at the time of booking and balance within 5 days of booking or 1 day before the delivery date, whichever is earlier:
This will fix the price of the product and You are assured delivery at the price. You will be billed at lower price if prices have reduced at the time of delivery. There will be no increase in prices for You even if prices have gone up.

- 10% payment at the time of booking and balance after 5 days of booking or 1 day before the delivery date, whichever is earlier where shipment date is more than 5 days from date of booking:
You will be billed at the price valid on date of payment, which could be lower or higher than date of ordering.

- 20% payment at the time of booking and balance on delivery but before unloading:
This will be valid only if -

  • The product ordered is TMT Steel
  • Order value is equal to or less than Rs. 1,00,000

In case of Cash on Delivery, the truck will wait for balance payment on site for a maximum of 45 minutes. After this time frame, the truck will leave the site and the order will be considered to be cancelled. As per the terms of the cancellation policy, a cancellation fee of Rs. 2,000 per order will be debited to the customer for such delay.

All these payment options can be changed by b-Easy at any time without any prior notice. b-Easy reserves sole discretion to decide whether or not the price fluctuation will be passed on to the customers. At any time, b-Easy reserves the right to charge the User with the price as per date of payment without furnishing any reason whatsoever.

The User has the following 4 options to make such payments -

  • Bank transfer to Your pool account in IDFC from where payments will be deducted when shipped to assure safety of Your funds.
  • Bank transfer from Your bank.
  • Cash deposits at the bank’s collection machine at our b-Easy Experience Shops.
  • Cash handing over to bank’s authorized collection agent after due verification.
  • Demand Draft, Cheque, Credit Card

On b-Easy, all prices for different products are inclusive of delivery charges unless otherwise specified by b-Easy. Such delivery will be done on the site of the User as mentioned by the User on the Platform at the time of placing order.b-Easy reserves sole discretion to refuse delivery to a particular location with or without giving any reason. b-Easy also asks Users to specify their preferred delivery date and time. b-Easy aims to deliver within this time frame but is not liable to do so. In any case, if delivery is not done at the preferred date or time, as requested by the User, b-Easy shall not be held responsible for the same and shall not be liable for any direct or indirect damages/losses arising due to the same. In such cases, the User reserves his/her right to cancel the order subject to the terms of the cancellation policy mentioned in this document.

The User is allowed to request a reject/return of products ordered by him/her on the Platformonly under the following two circumstances -

  • If the quality of the product is not in accordance with industry standards for that particular product
  • If the product delivered and product ordered is not same

b-Easy reserves sole discretion in deciding whether or not a particular order can be rejected or not rejected. If only part of the order is defective or wrong, the User can request for rejection/return of only that part of the order that is defective or wrong. The remaining order that is duly delivered cannot be rejected unless agreed to by b-Easy.

The User is allowed to cancel the order placed on b-Easy anytime before delivery. If the User cancels the order before the order is dispatched, the User will not be charged any cancellation charges. But if the User cancels the order after the order or part of the order has been dispatched from the warehouse/factory, the User will be charged a cancellation fee of Rs. 2,000 per order This cancellation fee will be to cover the costs of transportation incurred due to such cancellation. b-Easy reserves the sole discretion in deciding whether or not cancellation charges will be charges for a particular order. b-Easy also reserves the right to change this policy or part of it at any time without any notice whatsoever.

Any product/material that is available on the Platform may or may not carry a warranty with it. The terms of warranty for each product/material shall be in accordance with the terms of the OEM of that product/material. Any claims in this regard need to be made by the User directly towards the OEM. In any circumstance, b-Easy or any of its employees shall not be held responsible for any liability or claim arising from a breach in warranty of a product/material sold on the Platform.

b-Easy merely provides a Platform for its Users to buy and sell products and services amongst themselves. With regard to exchange, the role of b-easy is limited to putting buyers in touch with sellers. All commercial and contractual terms are between the buyers and sellers alone, which includes without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services including post sale services related to the products and services. The Platform does not exercise any control over the contractual/commercial terms of the products listed on the Exchange Platform. The Platform only provides a large base for buyers and sellers to find each other.

Products Exchange on the Platform shall be used only by end Users of the product to take care of their excess/surplus requirement. Any end User who has excess quantity of material may list his product on the Platform and any end User who has a requirement may buy the same. However, retailers or any other party whatsoever shall not use the Exchange Platform as a base for doing business. b-Easy reserves its right to take legal action against anyone who uses the exchange Platformfor dealing in products as per the Terms of this document. However, Exchange for Service and Equipment Providers can be used to do business regularly. Parties who provide these kind of services are allowed to list their service/equipment on the Platform and connect to prospective customers through the Platform.

b-Easy shall not be responsible for any of the information furnished by it under Tender Information. All tender related information that is published on the Platform is sourced from Tender Tiger (www.tendertiger.com). b-Easy merely displays the information provided to it by Tender Tiger and redirects the User to (www.tendertiger.com) for further details. b-Easy shall not be liable for any kind of direct or indirect loss suffered by the User with this regard.

b-Easy provides its Users with a Platform on which they can list themselves for other Users to see and access information. We do this to help our Users find more business on the Platform itself. By using this feature, You allow b-Easy to display information about You on the Platform. Any User of b-Easy shall be allowed to access such information. Under any circumstance, b-Easy shall not be responsible or liable for any information that is published or accessed using this feature. It is the duty of the User to provide only that information that the User wishes to make public on the Platform. Any loss incurred by any party with regard to this is the sole responsibility of the Users themselves.

Users on b-Easy can use “Request for Quote” to enquire about any of their construction needs. The User can request for a proposal for any of his/her product requirements using this feature. b-Easy reserves the right to reject any such proposal at its sole discretion. Once a request is received on the Platform, b-Easy shall process the same and get back to the User at its own convenience.b-Easy also reserves the right to change/modify or cancel the quote at any time before it has been accepted by the User.

b-Easy shall not be liable for any kind of special, incidental, indirect or consequential damages in connections with these Terms of Use in any circumstance, even if the User has been informed in advance of the possibility of such damages.

If any one or more of the provisions of the Agreement become void, invalid, illegal or unenforceable in any respect under any applicable law or decision, the enforceability of the remaining provisions shall not be affected in any way.

All notices shall be in English and in writing and sent to the following address-

b-Easy Solutions India Private Limited
24-25, 2nd Floor, 2nd Main, 7thCross, Indiranagar Stage 1,
Bangalore – 560038.
Email Address – [email protected]